Privacy Policy

This Privacy Policy describes how Elegant Files (“Company,” “we,” “our,” or “us”) collects, uses, and protects your information when you visit our website, purchase our products, or engage with us online. We are committed to protecting your privacy and complying with applicable laws, including North Carolina privacy and consumer protection regulations.

By using our website or purchasing any digital products, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect both personal information (data that identifies you as an individual) and non-personal information (data that does not identify you directly).

A. Personal Information You Provide:

When you purchase a product, sign up for our newsletter, or contact us, we may collect:

  • Name

  • Email address

  • Billing address

  • Payment information (processed securely via our payment processor; we do not store full credit card details)

  • Account details (if you create an account on our site)

B. Automatically Collected Information:

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and operating system

  • Pages viewed and time spent on the site

  • Referring website or search terms

C. Information from Third Parties:

If you access our site through a social media platform or third-party link, we may receive information as permitted by that third party’s privacy settings.

2. How We Use Your Information

We use your information for the following purposes:

  1. Order Processing: To deliver purchased digital products and process payments.

  2. Customer Support: To respond to inquiries or troubleshoot product access issues.

  3. Marketing & Communication: To send newsletters, promotional offers, or updates (only if you opt in).

  4. Improving Our Website: To analyze user behavior and enhance user experience.

  5. Legal Compliance: To comply with applicable laws, regulations, and enforce our Terms & Conditions.

3. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share information in limited circumstances:

  • Service Providers: With trusted third-party providers who help us operate the website, process payments, or deliver email communications.

  • Legal Requirements: If required by law, court order, or to protect the rights, property, or safety of our business or others.

  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of business assets.

All third parties are required to keep your information confidential and secure.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

  • Improve website performance and user experience.

  • Track analytics (page views, popular content, etc.).

  • Remember your preferences or login details.

You can disable cookies through your browser settings, but this may affect some website functionality.

5. Data Security

We take reasonable steps to protect your personal information, including:

  • Secure payment processing through encrypted third-party services.

  • Restricted access to personal information only to authorized personnel.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy.

  • Comply with legal obligations.

When data is no longer needed, it will be securely deleted.

7. Children’s Privacy

Our website and products are not directed to children under the age of 13, in compliance with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children. If we learn we have inadvertently collected such data, we will delete it promptly.

8. Your Privacy Rights

If you are a resident of North Carolina or any U.S. state, you have the right to:

  • Access and request copies of personal data we hold about you.

  • Request correction or deletion of inaccurate or outdated information.

  • Opt-out of marketing emails at any time by clicking “unsubscribe” in our emails or contacting us directly.

To exercise these rights, email us at contact@elegantfiles.com. We will respond within a reasonable timeframe as required by law.

9. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies before providing personal information.

10. International Users

Our website and services are operated in the United States and subject to U.S. laws. If you access our website from outside the U.S., you consent to the transfer of your information to the U.S. and its processing under U.S. law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

For questions or concerns about this Privacy Policy, or to exercise your privacy rights, contact us at:

Elegant Files
Email: contact@elegantfiles.com
Location: PO Box 1000 Zebulon, North Carolina, USA